WebSoftware - Professional Software Solutions for the Web and Beyond(TM)!  
Home  News  Blog  Products  Downloads  BetaCenter  Developers  Support  Help 

Report A Bug
WebSoftware :: Help :: Report A Bug
Report a problem with our software or website to our Developer Teams.
Saturday, 22 June 2024

Bugs are inevitable. We try our hardest to use the latest insecticides to get rid of them but sometimes its impossible to remove them. So if you manage to find a bug in any of our software apps or websites then please let us know so we can exterminate it!

Things to Include

  • Product Affected - Eg. HotHTML 3 Professional
  • Version Affected - Eg. FixPack 1
  • Country & Regional Setting - Eg. English (Australia) or Dutch (Netherlands)
  • Operating System - Eg. Windows XP Professional
  • Operating System Version - Eg. Service Pack 2
  • Internet Explorer Version - Eg. Internet Explorer 6 + SP1
  • Microsoft Office Version - Eg. Office 2003
  • CPU - Eg. Intel Pentium 4 3.2GHz
  • RAM - Eg. 1GB RAM
  • Hard Drive Space / Available Space - Eg. 120GB / 20GB Free
  • Description of Problem - Be as long as you want to explain the problem clearly and to be easily read and understood.
  • Steps to Reproduce - In Point form so its easy to distinguish the steps.
  • Attachments - See note below.


Sometimes when reporting a bug, you may need to attach certain things to explain it clearer. When you do add attachments to your email please keep in mind:
  • Executables, COM, BAT, Office files with Macro's and SCR files are automatically removed permenantly (even inside archives)
  • When sending screenshots, please make use of compression and not send us HUGE Bitmap files, compress to PNG or JPEG via an Image Editing Tool such as PaintShop Pro or even Microsoft Paint.
  • Dont send us Word Documents with only images. Send us Images as a compressed JPEG or PNG etc File.
  • **ALWAYS** Make use of Compression. Its faster to upload on your end, and faster to download on our end and the filesize is smaller.
  • Capture Screenshots with PaintShop Pro or PrintScreen and send us only the portion that reflects the problem.
  • No Attachment should exceed 10MB (This means you have not compressed the files) [ There is no hard limit on our servers ]


Compressing multiple files into a single archive ensures not only that the files are as small as possible but that they are also in an easy to manage archive which we can extract on our development machines and manage easily.

We have licensed copies of WinRAR v3.xx(Latest) Installed, so we can open any archive that WinRAR supports including but not limited to RAR, ZIP, 7Zip, ACE, CAB, TAR and more.

 Latest News
WebSoftware is happy to announce that HotHTML 3 FixPack 6 has arrived with support for Windows Vista SP2, Windows Server 2008 and Windows 7. With this release, HotHTML 3 Professional is now completely freeware! Go download your copy today!

An update is available that includes several performance enhancements, no new bugfixes or changes are included but uses newer compilers and optimsations for newer CPUs.

WebSoftware has released FixPack 5 for HotHTML 3 Professional, includes lots of bugfixes and performance improvements.

WebSoftware has released FixPack 4 for HotHTML 3 Professional, this release is primarily a bugfix release and is recommended for all users.

WebSoftware has released FixPack 3 for HotHTML 3 Professional, with several new features such as one-click validating, indenting and auto-correcting of HTML/XHTML files and many new enhancements based on user-feedback. Click on the headline for more information!

WebSoftware has updated the hugely popular freeware version of HotHTML 2001 Professional to v1.0.10. Most of the updates include numerous performance tweaks and several bugfixes. Download a slimer, leaner and juiced up copy today!

WebSoftware is pleased to announce the FixPack 2 release of HotHTML 3 Professional. FixPack 2 includes numerous bugfixes, enhancements and feature-requests from users.

Welcome to the fourth version of the WebSoftware site. Sporting an all new look and feel - in an Office 2003 theme, breadcrumb navigation, new SupportCenter and our Knowledgebase and much more! To learn about the new features click on the headline!

Click here to get an XML Feed of the latest news headlines from our site
 Product Versions
HotHTML 3.0 Professional
v1.0.3389 (FixPack 6)

HotHTML 2001 Professional
v1.0.11b (Final)

 Developer SDK
HotHTML 3.0 Professional
v1.0.0 (Revision 8)

HotHTML 2001 Professional
v1.0.0 (Revision 2)

Copyright © 1998-2009 WebSoftware Systems. All Rights Reserved.  [ Legal Information | Privacy Statement ]

Powered by ASP.NET, developed on WebSoftware HotHTML 3 Professional.
WebSoftware v4.1.0